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What You Need to Know Before You Play

These terms set out the rules that apply to your dior88 account — how we handle your data, what governs your use of this platform, and how you can contact us when something needs to change.

Account TermsPrivacy & DataJurisdiction: MalaysiaContact RightsPolicy Updates
dior88 What You Need to Know Before You Play
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about these terms, want to request your account data, or need to raise a complaint, we have three direct channels. Legal and account-related queries are handled separately from general support — flag the nature of your request when you write in so we can route it correctly.

Team online

Live Chat

Start a live chat session from any page on dior88. For legal or data queries, type 'account policy' at the start so the team handles it at the right level.

Email Support

Send your data request, correction notice or formal complaint by email. Include your registered account details so we can locate and verify your record quickly.

Account Dashboard

Minor profile corrections — name spelling, contact number, wallet reference for Touch 'n Go eWallet or Boost — can be submitted directly from your account settings page.

DATA & ACCOUNT SECURITY

How We Protect Your Account and Your Data

Security on dior88 is handled at the account level, not just the network level. Every login triggers an OTP verification step to your registered mobile number, making it harder for anyone else to access your account even if your password is compromised. We apply SSL encryption to all data in transit, including payment flows through GrabPay and FPX. Data retention follows the minimum period required by applicable rules — we do not keep your records longer than necessary.

OTP Login Verification

Every account login requires a one-time PIN sent to your registered number. This step cannot be bypassed, which protects your account from unauthorised access.

Payment Data Handling

Transactions via Touch 'n Go eWallet, Boost and GrabPay are processed through encrypted channels. We store only the transaction reference — never your full wallet credentials.

Data Retention Policy

We retain account and payment data for the minimum period required under applicable law. Once that period lapses, records are deleted or anonymised according to our internal schedule.

Correction and Deletion Rights

You can ask us to correct inaccurate details or request deletion of your data at any time. Submit the request via live chat or email; we will confirm receipt within one working day.

Common Questions About Your Rights and Our Terms

These are the questions we get most often about how our legal terms work, what rights you hold over your account data, and what steps to follow when something needs to change. If your question is not covered here, reach us through live chat.

These terms apply to anyone who opens a dior88 account in Malaysia where local law permits. By registering, you confirm that you have read and accepted these terms.

Yes. Email or live chat our support team with your account details and request type. We will compile your data and send it to your registered email address within a reasonable period.

We store the transaction reference and timestamp for compliance purposes. We do not store your full Touch 'n Go eWallet, Boost or GrabPay credentials — only the record that a payment occurred.

We send a notification to your registered account email when a material change is made. The updated terms also carry a revised effective date at the top of this page.

We retain your records for the minimum period required by applicable law after closure. Once that retention period ends, your data is deleted or anonymised from our systems.

Contact us by email with the subject line 'Data Complaint' and your account number. Our team will acknowledge within one working day and follow up with a resolution path.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.